Refund policy

Return Eligibility

We take pride in the quality of our products.  If you are not 100% satisfied with your purchase, we are happy to accept your return in accordance with this policy:

  • Only products purchased directly from our website are eligible for return.
  • Return requests must be made within 14 days from the date of purchase.

Return Process

  • To initiate a return, please contact us at hello@coldcurrentkelp.com. 
  • Provide the order number, product details, and reason for the return.
  • We will guide you through the return process and provide you with a return authorization, if applicable.
  • Please refrain from returning any product without obtaining the return authorization, as it may result in a delay or rejection of your return.

Return Shipping

  • The customer is responsible for the return shipping costs, unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping method to ensure the safe return of the product.
  • Please ensure that the product is securely packaged to prevent any damage during transit.

Refunds

  • Once we receive the returned product and verify its condition, we will initiate the refund process.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that shipping fees, if any, are non-refundable.
  • The refund amount may be subject to deductions for any discounts, promotions, or coupons used during the original purchase.

Exchanges

  • We do not offer direct exchanges for returned items.
  • If you wish to exchange a product, you will need to initiate a return for the unwanted item and place a new order for the desired item.

Non-Returnable Items

  • Items that are marked as final sale or clearance cannot be returned.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately, providing details and attaching relevant photographs, if possible.
  • We will arrange for a replacement or refund, including any associated shipping costs.

Please note that this return policy is subject to change without prior notice. We recommend reviewing the policy before making a purchase. If you have any further questions or require assistance, please reach out to us at hello@coldcurrentkelp.com.